Become a Service Desk Analyst with Infosys Public Services in Ottawa, providing vital support for users of enterprise applications. Enhance your technical skills in a cooperative environment focused on user satisfaction.This role involves troubleshooting, resolving incidents, and facilitating user training for various business applications. You will play a significant part in incident management, ensuring prompt resolution and a seamless experience for end-users. Contribute to operational excellence by implementing best practices and enhancing service management processes.Key Responsibilities:- Manage incidents and service requests through various channels- Troubleshoot user-related and application issues- Document support activities and maintain knowledge articles- Escalate unresolved issues to appropriate teams- Promote best practices in service managementRequirements:- Residing within commuting distance of Ottawa, ON- 0-3 years' experience in information technology- Relevant degree or three years of experience- Must have work authorization in Canada- Strong customer service skillsSupport the adoption of business applications at Infosys and deliver exceptional service to users.#J-18808-Ljbffr

📌 It Service Desk Analyst At Infosys (Varennes)
🏢 Arsenault
📍 Varennes