Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job Description: ACCOUNTABILITIES1. Team LeadParticipate in the orientation and training of new staffMonitor program expendituresRecord and report activities, behaviors and any incidents which occur during the shift.Keep accurate documentation as to program vehicle usage and maintenanceEnsure facility is kept in accordance with agency policies and procedures and the Department of Families' requirementsManage member funds and ensure recording of purchases under the direction of the Director of Day Services.Assist the Director of Day Services in developing an agendaFamiliarize and inform staff of agency policies and procedures; support, and implement and guide others in the application into daily tasksAs required and applicable, make suggestions that will improve efficiency, working conditions or procedures to Director of Day Services2. SafetyMonitoring health and safety processes to ensure processes, standards, and guidelines are being followed so that members and staff live and work in a safe environment by ensuring compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.Provide crisis intervention for members as required. Conduct checks to ensure the safety of the facility and members throughout their shiftsUnderstand and promote members' rights and responsibilitiesProvide transportation to and from various locations while demonstrating safe driving skillsFollow all traffic laws while driving defensively to ensure safetyReport personnel and member concerns promptly to Director of Day ServicesPromote proper lifting, twisting, and reaching techniques during job performanceUse PPE provided when necessary3. Health and MedicalEnsure individual's health and medical needs are accurately attended to in a timely fashion including personal care where needed, and that all medication is properly administered and recorded (where applicable)Recognize and report concerns of abuse or neglectProvide emotional support for members as required4. Person Centred PlansBe involved in implementing and monitoring individual plansProvide individuals with support in pre-planning by providing a mechanism to gather information on an individual's goals and desired outcomes; Communicate necessary information and maintain positive relationships with other agencies or programs5. Individual Personal DevelopmentEncourage and assist each individual to participate in daily activities, in employment and in the community including reinforcing work and community expectations, personal hygiene, meal preparation, grocery shopping, laundry and the care of the facility and grounds.Ensure that the environment of the program is supportive,



nurturing and encourages a high degree of member involvement including decision makingModel appropriate behaviour and attitude supporting growth and promoting independence for the members.6. Public Relations and CommunicationContribute to ensuring the wise use of member and program resourcesDevelop opportunities for family and community engagement and assist individuals to develop positive social interactionsEnsures all contact with others is courteous and professionalTreat all members and staff with respect and dignity at all times.7. Administration & FinanceComplete program inventories annually as per agency policies (where applicable).Ensure completion and secure storage of records and documentation in accordance with agency policies and procedures and the Department of Families' requirements.Perform necessary housekeeping duties and report any maintenance issues as they arise.8. Program DevelopmentAssist the Director in creating, managing, and facilitating appropriate activities, special events and spiritual care programs according to member interest, skill, and ability levels, providing support, input, and recommendations, as applicablePromote social interaction and personal development.Ensure all necessary components and any required documentation is completed for assigned activities.Other Duties as RequiredCRITICAL RELATIONSHIP MANAGEMENTGovernance Boards and Councils: NoneInternalCommunity Venture personnel from senior management to front lineExternalExternal community contactsMember family and care provider supportsPre-vocational and volunteer agency contactsCommunity Living disABILITY Services' personnelEducation and health professional resourcesMANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITYReports directly to the Director of Day ServicesThough formally only responsible for their own time and effort, this role serves as Team Lead for the Day Service Facilitators within the program by providing day-to-day direction, guidance, workflow supervision, resolving conflict and employee issues, where necessary and assigned, under the guidance and direction of the Day Services DirectorThis role participates in the orientation, training, for new staff and in consultation with the Director of Day Services, provides feedback, participates in issue investigation, and supports the building of an effective teamParticipate in staff meeting and training opportunities.As required and applicable, make suggestions that will improve efficiency, working conditions or procedures to Director of Day Services.FINANCIAL AND MATERIALS MANAGEMENTContributes in ensuring wise use of member and program resourcesMay be authorized to spend, disburse, or collect small amounts of cash; monitors and reports team's expenditures and vehicle usage/maintenance, and has materials management over records and documentationWORKING CONDITIONSThe incumbent's typical work environment is a day program facility with minor to moderate amounts of office work and off-site meetings.The incumbent may be initially assigned to one location but may be transferred or redeployed to another location as needed, including adjustments to their designated start location.Significant amounts of work accompanying members into the community.Working conditions may include dealing with verbal abuse,



angry or abusive people.Overnight or out-of-town business travel is not typically expected.Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when drivingMinor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situationsThe above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our Code of Conduct.EDUCATION AND EXPERIENCE QUALIFICATIONSEducation, Qualifications and CertificationsCommunity College diploma/degree in the health services, social services field, or equivalent experience in a community – based facility, preferably in some field of disabilitiesExperience and Skilled Knowledge RequirementsSuitable candidates should have at least two years' experience in developmental services.Valid Manitoba Class V driver license and access to a personal vehicleCriminal record checkChild Abuse Registry checkAdult Abuse Registry checkSkills and CapabilitiesModerate amount of keyboarding/manual record keepingOccasional to moderate amounts of physical care (including manual or assisted transfers)Moderate lifting/packing of member belongings, program and/or residence suppliesFrequent standing, sitting, walking, & reachingModerate amount light housekeeping and property maintenanceOccasional use of physical behaviour intervention techniques.Attentive listening & observation of body languageContinuously monitoring the environmentSignificant reading, writing, arithmetic, and computer skillsSignificant memory & concentrationSignificant reasoning & judgmentModerate to significant creativity & imaginationAbility to understand members' needsFrequent multi-taskingAbility to work independently and as part of a teamExcellent team and interpersonal skillsFluent spoken and written EnglishAble to handle the physical demands, which include lifting/carrying of items generally up to 40poundsAbility and willingness to adhere to, support, promote, and further The Salvation Army's Mission, Vision, and ValuesCompensationThe target hiring range for this position is $21.04 to $26.30 with a maximum of $31.57. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our agile team. There is a place for everyone to belong at The Salvation Army. #J-18808-Ljbffr

📌 Day Service Team Leader (Winnipeg)
🏢 The Salvation Army International
📍 Winnipeg