Shape client experiences as a Team Lead, After-Sales Service at Birks' flagship store. Lead a dedicated team to enhance after-sales operations and forge solid client relationships. Birks, a renowned luxury jewellery store, is seeking a Team Lead with a minimum of 2 years in supervisory or customer service roles.

You will manage client inquiries and ensure seamless after-sales service, including repairs and special orders. The role focuses on developing your team, monitoring service performance, and collaborating with various stakeholders. Key Responsibilities:

- Lead and develop the After-Sales Service team
- Manage and resolve client inquiries efficiently
- Coordinate service requests and special orders
- Collaborate with partners for effective service execution
- Enhance client experience through process improvements Requirements:
- Minimum 2 years in a supervisory role
- Experience in luxury retail or jewellery is a strong asset
- Bilingual in French and English communication
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office, especially Excel Join Birks to elevate service excellence and client satisfaction through expert leadership.

📌 Team Lead After-Sales at Birks (Montreal)
🏢 Birks Group
📍 Montreal