Elevate your career with Definity as a Claims Team Leader, overseeing a dynamic team to ensure quality handling of claims. Enjoy a hybrid work model while implementing process improvements. As the Claims Team Leader at Definity, you'll lead and develop a team of Claims Representatives in efficiently managing auto and property claims.

This crucial role focuses on performance management and fostering a customer-oriented culture. You will also analyze workflows, provide performance feedback, and support team development initiatives to create a high-quality claims environment. Key Responsibilities:

- Direct and support Claims Representatives effectively
- Facilitate productive telephone-adjusted claims processing
- Analyze and improve claims handling systems
- Monitor claims intake and service delivery metrics
- Coach for quality assurance and staff performance Requirements:
- University degree or College diploma required
- French and English bilingual proficiency necessary
- At least 5 years’ experience in claims handling
- Leadership and organizational skills preferred
- Strong negotiation and interpersonal abilities Contribute to operational excellence and staff development in this pivotal leadership position at Definity.

📌 Team Leader for Claims at Definity (Montreal)
🏢 Definity Financial
📍 Montreal