Are you looking for a fun, fast-paced setting where you can lead a team and create unforgettable guest experiences?

Do you thrive in a hands-on role where no two days are the same?

We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why...

Join Splitsville as a Team Leader and in return you'll get:

- 50% off food when you are working
- $1 bowling
- Ongoing training and development, with the opportunity to fast track your career
- Access to our in-house management training programs
- Mental health support benefits

The What... As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here’s some of what you can expect as part of the role…

- Lead shifts and support daily operations across all departments
- Deliver exceptional, friendly guest service both in-person and over the phone
- Demonstrate strong leadership by coaching, motivating, and developing team members
- Assign tasks, monitor performance, and provide real-time feedback
- Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety
- Support team scheduling,



breaks, and shift transitions
- Handle guest concerns professionally and resolve issues promptly
- Drive sales through upselling, promotions, and team target setting
- Assist in controlling labour and operating costs in line with business needs
- Ensure compliance with company policies, including cash handling and health & safety procedures
- Complete all required checklists, reporting, and shift summaries
- Oversee booking systems and ensure accurate guest data entry
- Coordinate team communication to ensure seamless guest flow and event execution
- Maintain strong knowledge of food, beverage, and service offerings
- Support stock control, inventory management, and audit standards
- Ensure all guest experiences—from parties to casual visits—run smoothly

The Who… The be a successful Team Leader, you’ll have:
- Previous experience in a guest-facing, hospitality, entertainment, or leisure environments
- Strong communication and leadership skills
- A passion for delivering memorable guest experiences
- Ability to work both independently and as part of a team
- Flexibility to work varied shifts, including evenings and weekends
- Confidence working in a fast-paced environment
- Smart Serve (ON),



Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)
- Food Handlers Certificate

The Who... Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you!

Apply today!

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca) . *You may also see our job ads on Indeed and LinkedIn

- those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals.

* This helps protect candidates from fraudulent job ads and fake application sites. If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.

📌 Team Leader (Ottawa)
🏢 Splitsville Bowl
📍 Ottawa