Senior Manager, Practice Operations & Provider RelationsPosition SummaryProvides strategic and operational leadership for a hospital-owned multi-specialty surgical practice while serving as a key liaison to the hospital C‐suite (CEO, COO, CNO, CMO). Oversees clinic operations, drives provider engagement and satisfaction, and supports executive initiatives to ensure alignment between ambulatory services and organizational goals.Practice Operations LeadershipDirect day-to-day operations of a multi-specialty surgical clinic, ensuring efficient workflows, patient access, and high-quality care deliveryDevelop and implement operational policies, procedures, and performance standards aligned with hospital objectivesOversee staffing models, clinic scheduling, and resource allocation to optimize productivity and patient throughputMonitor key performance indicators (KPIs) including volume, revenue cycle metrics, patient satisfaction, and quality outcomesCollaborate with revenue cycle, billing, and compliance teams to ensure accurate documentation, coding, and reimbursementEnsure regulatory compliance with CMS, Joint Commission, and state/federal requirementsProvider Relations & EngagementServe as the primary point of contact for physicians and advanced practice providers within the hospital and surgical practiceFoster strong provider relationships to support recruitment, onboarding, retention, and satisfactionAddress provider concerns, workflow issues, and operational barriers in a timely and effective mannerPartner with medical leadership to align clinical goals with operational strategyCoordinate provider meetings, communications,



and performance feedback processesExecutive Liaison to C-SuiteAct as a strategic liaison between operations and executive leadership (CEO, COO, CNO, CMO)Support execution of hospital-wide initiatives within the clinic and hospital settingsPrepare executive-level reports, presentations, and operational analyses for leadership reviewCoordinate communication and follow-through on key directives from the C‐suiteParticipate in strategic planning, service line development, and growth initiativesStrategic & Business DevelopmentIdentify opportunities for service line expansion, efficiency improvements, and market growthSupport physician alignment strategies and integration of new providers or specialtiesActively engage in Direct Marketing activities to enhance referral networks and community presenceLead or support special projects related to ambulatory growth, surgical services, and patient accessQuality, Compliance & Patient ExperiencePromote a culture of safety, quality, and patient-centered careOversee implementation of quality improvement initiatives and monitor outcomesEnsure adherence to clinical and operational compliance standardsAddress patient concerns and improve overall patient experience metricsLeadership & Team DevelopmentSupervise clinic management and administrative staffProvide coaching, performance management, and qualified developmentFoster a collaborative, accountable, and high-performing team environmentCore CompetenciesHealthcare operations & ambulatory practice managementExecutive communication & organizational leadershipProvider relations & physician engagementStrategic planning & performance improvementRegulatory compliance & quality managementQualificationsRequiredBachelor's degree in Healthcare Administration, Business, Nursing, or related fieldPreferredMaster's degree (MHA, MBA, MSN) #J-18808-Ljbffr

📌 Senior Manager, Practice Operations & Provider Relations (Stockton)
🏢 American Advanced Management
📍 Stockton