We are looking for TS2 Support for Canada location.

Below are the responsibilities of the role:

- Production Support & Platform Stability
- Lead end-to-end production support for digital and core banking applications running on Amazon Web Services and enterprise infrastructure platforms.
- Ensure system availability, reliability, and operational performance in accordance with defined SLAs.
- Oversee operational readiness, deployment support, and workplace health across production systems.
- Incident Response & Problem Management
- Manage triage and resolution of critical production incidents (P1/P2).
- Coordinate cross-functional teams including infrastructure, development, and vendor teams during incident response.
- Drive rapid recovery actions while ensuring proper incident documentation and communication.
- Conduct post-incident reviews and ensure root cause analysis and corrective actions are implemented.
- Platform Reliability & Observability




- Maintain monitoring, alerting, and observability frameworks across cloud and application layers.
- Track system performance metrics, capacity utilization, and platform health indicators.
- Ensure proactive detection of issues using logging, metrics, and alerting systems.
- Drive improvements in reliability through automation, operational tooling, and runbook enhancements.
- Technical Leadership & Team Coordination
- Provide technical leadership and guidance to onshore and offshore application support teams.
- Support shift operations and on-call rotations to ensure 24x7 service coverage.
- Coordinate with suppliers, infrastructure teams, and L3 engineering teams for complex issue resolution.
- Mentor engineers and promote operational best practices across the team.

📌 Technical Consultant –Platform (Toronto)
🏢 Verinite
📍 Toronto