Become a Technical Implementation Expert at BCES Global, leading product onboarding and client success initiatives within our SaaS framework. This role is vital for ensuring effective user adoption. As a customer-facing specialist, you will implement and configure the platform for new clients while managing support and training sessions. Your technical expertise will empower users and drive satisfaction levels. Key Responsibilities:
- Guide full-cycle platform implementations for recent clients
- Configure specific client setups and maintain standards
- Provide customer support and escalate issues as needed
- Conduct product demonstrations for sales support
- Develop training materials and onboarding documentation Requirements:
- Bachelor’s degree in IT or related field
- 3-5 years in software implementation or similar roles
- PMP Certification preferred
- Excellent communication and relationship-building skills
- Must be able to travel across North America Lead client success and product effectiveness in this pivotal Technical Implementation Expert role at BCES Global.
📌 Technical Implementation Expert at BCES Global (Ottawa)
🏢 Socket.dev
📍 Ottawa
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