Join EliseAI in Toronto as a Technical Support Analyst, focusing on product solutions and client support in a energetic, on-site role. This position promises vital interaction with clients and complex problem resolution. In this role, you'll utilize your technical skills to address client inquiries and streamline their operations.

You will learn the intricacies of the EliseAI platform and how it integrates with client systems, while ensuring high levels of client satisfaction through effective grassroots problem-solving. Key Responsibilities:

- Act as the first point of contact for client support
- Resolve common issues using internal tools and documentation
- Escalate complex problems to engineering teams
- Document bugs and perform system investigations
- Maintain communication with clients regarding ticket statuses Requirements:
- Minimum 1 year in a Technical Support role
- Familiarity with support software and analytical tools
- Excellent communication and documentation skills
- Hands-on experience with SQL or event-logging software
- Commitment to work in person 4-5 days a week Apply your problem-solving skills in a rewarding role with EliseAI.

📌 Technical Support Analyst at EliseAI (Toronto)
🏢 Euro Staffs
📍 Toronto