Become a Technical Support Specialist focusing on POS systems and advanced troubleshooting. This full time role requires in-depth technical skills and excellent communication. In this position, you will serve as a critical escalation point for unresolved issues.

Your role will involve investigating technical problems, analyzing logs, and providing clear customer updates. Strong documentation practices in Salesforce and SQL database management are essential for accuracy. Key Responsibilities:

- Resolve advanced Level 1 technical issues
- Analyze system behavior and logs for troubleshooting
- Communicate issue status to customers effectively
- Document all interactions and resolutions in systems
- Collaborate with teams for continuous improvement Requirements:
- 5–7 years in technical support
- Experience with POS or SMS systems
- Intermediate knowledge of SQL databases
- Proficient in Salesforce and Microsoft Office
- Strong analytical, verbal, and written skills Equip customers with solutions as a Technical Support Specialist, delivering clarity and expertise in every interaction.

📌 Technical Support Specialist for POS Systems (Montreal)
🏢 Ravyx
📍 Montreal