Boost your leadership skills with Roots as a Team Lead. Directly impact sales and customer service in a rapid-paced retail environment focused on excellence and teamwork.

Roots is seeking a Team Lead with over one year of relevant retail experience, ideally in luxury apparel. Your role is to support the Store Manager and motivate sales associates to exceed their goals while maintaining high customer service standards. Passion for excellence and a collaborative spirit are essential to help shape a thriving store environment.

Key Responsibilities:
• Lead and motivate the sales team daily
• Assist management with onboarding and training
• Model exceptional customer service behaviors
• Manage POS operations and daily banking tasks
• Contribute to operational ideas and solutions

Requirements:
• 1+ years of retail leadership experience
• Experience in luxury retail is advantageous
• Strong organizational and problem-solving skills
• Ability to work varied shifts, including weekends
• Passion for customer experience and brand loyalty

Shape the team culture at Roots while driving results and enhancing customer experience.
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📌 Team Lead for Retail Excellence (Quebec City)
🏢 Roots
📍 Quebec City