Join the BC Public Service as a Senior Customer Service Representative located in Smithers, BC. Lead a team while providing crucial services with empathy and a focus on inclusivity.

This full time role prioritizes in-person and phone interactions, serving a diverse range of clients. You will supervise your team, ensuring high standards of service delivery in a busy environment. Key skills include conflict management and a strong customer service orientation.

Key Responsibilities:
• Oversee team operations in customer service delivery
• Provide services through various platforms including telephone
• Cultivate an inclusive service atmosphere
• Resolve conflicts and address customer concerns
• Ensure equity and respect in all service interactions

Requirements:
• Completion of Grade 12 or equivalent credentials
• Proven experience in a supervisory capacity
• Competency in MS Office applications
• Excellent conflict resolution skills
• Flexibility to travel for coverage when needed

Utilize your service skills to support the BC community in this rewarding role at Service BC.
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📌 BC Public Service Senior Customer Service Role (British Columbia)
🏢 British Columbia Public Service Careers
📍 British Columbia