Lead floor operations and ensure customer satisfaction as a Technical Supervisor in a hotel setting. This role emphasizes team leadership, audiovisual expertise, and exceptional customer service.

As a Technical Supervisor, you will manage the technical team while supporting floor operations and training staff. With responsibilities spanning from equipment setup to customer relations, your focus will be on driving operational efficiencies. Communicating effectively with clients while monitoring events will be key to your success.

Key Responsibilities:
• Oversee audiovisual equipment setup and breakdown
• Troubleshoot technical issues promptly and effectively
• Maintain positive relationships through excellent service




• Train and mentor technical staff on hotel service expectations
• Organize daily floor activities for seamless operations

Requirements:
• Bachelor’s degree preferred
• 3-5 years in customer service or hospitality
• 3-5 years of audio visual experience required
• Must achieve Technical 1-Star Certification
• Valid driver’s license for possible company vehicle use

Become a key resource in delivering exceptional event experiences through staff leadership and technical management.
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📌 Technical Supervisor for Event Operations (Ontario)
🏢 Encore Global
📍 Ontario