Job DescriptionPosted Monday, August 10, 2026 at 7:00 AMCraving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment.Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office Role)Job Type: Full-Time, Seasonal ContractContract Term: August 31, 2026 to December 11, 2026, with potential extension through April 2027Pay: $19.50 per hourSchedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PMTraining Requirement: Must be available August 31 to September 4, 2026Help Create Joy Through ChocolateDo you enjoy building relationships, helping customers succeed, and working toward meaningful goals?Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals.As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our Fundraising, Group Savings, and Business Gifting team at our Vancouver office.We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities.About the RoleGroup & Fundraising is at the heart of our seasonal sales and customer support operation.This is a consultative customer service and sales support role where you'll build relationships with recent and existing customers, understand their goals,



and help connect them with the fundraising or group purchasing solution that best meets their needs.You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences.Every day, you'll help organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year.What You'll DoProactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programsBuild relationships by actively listening, understanding customer needs, and recommending appropriate solutionsMeet daily outreach goals while maintaining an exceptional customer experienceReconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage themRespond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chatSupport customers with program, campaign, and order-related questionsProcess order adjustments, replacements,



and refunds as neededIdentify potential challenges early and work proactively to resolve issues before they escalat[e]Deliver excellent customer service while contributing to team and business goalsYou'll Be Successful in This Role If YouEnjoy talking with people and building relationshipsAre confident communicating over the phone and engaging customersLike working toward goals and achieving resultsStay positive and resilient in a busy, fast-paced environmentTake pride in providing exceptional customer experiencesEnjoy solving problems and helping customers succeedCan manage multiple priorities while maintaining attention to detailWhat You'll BringAvailability for the full contract period from August 31 to December 11, 2026Availability to attend mandatory training from August 31 to September 4, 2026At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environmentStrong communication and active listening skillsA customer-first mindset and genuine curiosity to understand customer needsProfessionalism, accountability, and attention to detailComfort handling a high volume of customer interactions and outbound outreachExperience with outbound calling, customer engagement, sales support, or Excel is considered an assetWhat We OfferCompetitive hourly wage of $19.50 per hourPotential contract extension through April 202730% employee discount on Purdys productsEmployee Gifting ProgramPaid training and ongoing supportOpportunity to develop customer service, sales, and relationship-building skillsA supportive team environment that values collaboration and work-life balanceThe chance to create memorable Purdys moments for customers across CanadaLearn More About UsReady to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands.We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles. #J-18808-Ljbffr

📌 Customer Support Representative (Vancouver)
🏢 Purdys Chocolatier
📍 Vancouver