United Way Seeking Information Management Specialists for 211 PEI
Position Title: Information Management Specialist, 211 PEI

Department : Community Impact

Reports to: Manager, Community Impact

Positions: 2 Full time 1 year contract positions (with possibility of extension)

Salary Range: $40,000 - $45,000 Annually

211 is the source Canadians trust when seeking information and services to deal with life’s challenges. 211’s award-winning telephone help line (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.

211 connects people to the right information and services, strengthens Canada’s health and human services, and helps Canadians become more engaged with their communities. United Way of PEI, with the support of the Province of Prince Edward Island as part of the Poverty Reduction Action Plan, is working to bring 211 to Island residents.

Job Summary: Under the general supervision of the Manager Community Impact, the Information Management Specialist completes tasks and duties as assigned in the collection, organization and maintenance of the information in the 211 database that is used by Information and Referral Specialists and the general public via the public facing website. The specialist researches community and social service agencies, entering selected information about them and their activities into subject categories according to defined standards. As a front line contact with the public and service agencies, the employee is expected to present a professional image and respond in a manner consistent with the mission vision and values of 211 PEI and the United Way of PEI.

Key Duties and Responsibilities:

Ensures that all data related to 211 services is managed effectively and in accordance with Alliance of Information and Referral Systems (AIRS) standards including:

Creating and updating records in the database, through data entry, according to current AIRS standards

Identifying resources that require updating





Connecting with the appropriate contact person for each resource

Requesting relevant and up-to-date information, by telephone or electronically

Abstracting information from relevant print and electronic sources, and verifying accuracy and currency of the information with data sources and community contacts.

Ensuring resource records are thoroughly and consistently indexed

Making new and updated information available to 211PEI and delivery partners.

Assists in the development and occasional revision of internal 211 database standards or guidelines and ensures that data is managed accordingly

Receives new data, troubleshoots and resolves all manner of data quality issues that arise through regular contact, either pro-active or reactive in nature, with the Manager of Community Impact, 211 Information and Referral Specialists and 211 end users or service providers

As a quality assurance ambassador for 211 PEI , the specialist may perform outreach education and /or attend meetings with service agencies or partners as required

Creates and distributes reports, either ad-hoc or system generated, internally to 211 management and externally to service agencies, on request or as part of a regular quality assurance process

Participates in system testing and troubleshooting, and working with vendors to rectify identified issues

Successfully completes any required training to fulfill these duties

Other duties as may be assigned from time to time.

Education/Experience:

Certificate or diploma in the field of library and information studies, human services or equivalent

AIRS Resource Specialist certification; or a commitment to attain the certification within the first year of employment





Recent related experience of one to two years; or an equivalent combination of education, training, and experience; or other qualifications determined to be reasonable and relevant to the level of work

Assets:

Basic knowledge of HTML (Hyper Text Markup Language) coding

Education in or experience with manipulating information within database structures

Demonstrated interest or experience in the not- for- profit or volunteer community service sector

Bilingualism (French and English) in both the oral and written language

Job Skills and Abilities:

Effective communication skills both oral and written and a passion for detail

Ability to research, summarize, and organize information, giving exact attention to detail

Strong knowledge and understanding of community services sectors in PEI

Understanding of data analytics and applications within the social services sector

Experience in a similar role in a nonprofit /social enterprise/impact business organization

A positive and proactive outlook with an ability to work within a multidisciplinary team to achieve common goals

Ability to deal tactfully and effectively with the public and community agencies and to maintain good public relations

Ability to manage multiple projects, prioritize work under pressure, and meet deadlines

Ability to work independently and to allocate time and other resources effectively

Ability to maintain cooperative working relationships with all staff members

Ability to make effective public and internal presentations

Ability to take direction

Position Type/Expected Hours of Work:
This is a full time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. This position may require long hours and/or weekend work during peak times.

Travel:
Travel is primarily local during the business day. Some out-of-province and overnight travel may be necessary on occasion.

* We thank all applicants for their interest and effort in applying for this position, however, only those being considered will be contacted.

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📌 United Way Seeking Information Management Specialists for 211 PEI (Prince Edward Island)
🏢 United Way Of Pei
📍 Prince Edward Island