Job Description What is the Opportunity? Great opportunity to join a fast pace, dynamic and creative team. The Associate Director, Sr. CRM Business Systems Analyst role will be responsible for managing a 3 year PAR approved CRM Modernization program working alongside the business and development teams to delivery the next best in class Capital Markets CRM Salesforce FSC Application. This is a new application build that will leverage core Agile delivery methodologies with a robust focus on rapid delivery of recent functionalities. Looking for someone with good mix of strong business analysis skills and technical skillset that can accurately capture business requirements, lead scrum calls, technical design documentation, etc. Building strong relationships with development teams, business partners and key vendor suppliers. Opportunity to work on a very high profile transformation program with an application being used by 3000 users across 16 countries. What will you do? Lead the planning, elicitation, analysis, and documentation of detailed business and system requirements,



ensuring alignment with enterprise standards and architecture principles. Collaborate with solution architects, development teams, and quality engineers to translate business needs into actionable technical designs and test scenarios. Facilitate requirements walkthroughs and maintain clear, effective communication with business stakeholders, developers, and quality assurance teams. Manage project risks, assumptions, and constraints in partnership with the Scrum Master and Product Owner to ensure successful delivery. Ensure traceability between project scope, requirements, testing, and implementation through advanced coverage analysis techniques. Mentor and coach junior Business Analysts to enhance their skills and capabilities, fostering a culture of collaboration and continuous improvement. Build and maintain a repository of reusable requirements documentation to support future initiatives and ensure adherence to

📌 Associate Director, Senior Crm Business Systems Analyst (Toronto)
🏢 RBC
📍 Toronto