Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences.
This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform. You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of remote work and in-person travel offers a dynamic work workplace tailored for client success.
Key Responsibilities:
• Own management of ACTO's growing client base • Develop a tailored Customer Success strategy for clients • Conduct executive business reviews and ensure client renewals • Drive increased usage and engagement through training • Partner with onboarding teams to streamline customer experiences
Requirements: • 2+ years in customer success or management roles • Experience managing large-scale projects and stakeholders • Background in Life Sciences is preferred • Comfort with AI tools beneficial • Proven ability to drive client outcomes
Help guide clients towards optimal use of ACTO's innovative solutions and enhance their success. #J-18808-Ljbffr