Join us as a Customer Success Manager focused on retail operations in Kingston and Pickering, ON. Drive engagement and retention while managing janitorial service strategies for multiple customer banners.

As a key player in our team, you will oversee both the daily operations and training of cleaning staff, ensuring they meet high standards. Your role will involve strategic planning for budgets and operational performance, significantly contributing to customer satisfaction and revenue growth.

Key Responsibilities:
• Oversee janitorial services across various retail locations
• Cultivate relationships with customers and manage feedback
• Implement training programs for cleaner performance
• Conduct quality checks and operational audits




• Lead budget discussions for enhanced store profitability

Requirements:
• Background in customer success or service management
• Experience in retail operations and maintaining service standards
• Skill in financial management and performance metrics
• Proficiency with Salesforce and related technologies
• Robust communication skills for effective collaboration

Enhance customer satisfaction and operational efficiency through quality service management and relationship building in this impactful role.
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📌 Manager of Customer Success in Retail (Ontario)
🏢 United Services Group
📍 Ontario