Become a part of DCM's team as a Technology Analyst, Level 1, in Brampton, ON. You will provide critical support and training for clients on the DCM FLEX e-Commerce platform in a hybrid work setting.
This full-time contract role involves responding to client inquiries, troubleshooting issues, and maintaining user profiles on the DCM FLEX platform. Your expertise in customer support and technical troubleshooting will play a pivotal role in enhancing user experience. Join a company that values cutting-edge solutions and client satisfaction.
Key Responsibilities:
• Offer Level 1 technical support to clients via phone and email
• Resolve technical inquiries with professionalism
• Maintain and configure user profiles and catalogues
Requirements:
• Degree or diploma required
• 1+ years of relevant support experience
• Strong technical troubleshooting and customer service skills
• Proficiency in Microsoft Office Suite
Bring your technical knowledge and customer service excellence to DCM as a Technology Analyst!
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