Join Desjardins as a full time Member Experience Agent and focus on improving client satisfaction. Use your skills to address their financial needs and promote innovative banking solutions.

In this vital role, you will engage with members and clients, listening to their concerns and ensuring they feel valued. Your responsibilities will include advising on banking transactions and promoting Desjardins products tailored to individual needs. Your proactive approach will contribute significantly to developing business relationships and supporting clients encountering challenges.

Key Responsibilities:
• Guide clients in utilizing technological banking tools
• Enhance business relationships via excellent service




• Manage cases of fraud by directing clients to specialists
• Keep abreast of product updates and industry standards
• Follow compliance and risk management mandates

Requirements:
• High school diploma in a relevant field
• At least two years of experience in a similar role
• Proficient in French for effective communication
• Familiar with Desjardins and competitor products
• Strong understanding of financial services operations

Bring your customer service orientation and tech skills to enhance the client experience at Desjardins.
#J-18808-Ljbffr

📌 Desjardins Member Experience Agent (Quebec City)
🏢 Desjardins
📍 Quebec City