Join CN as a Retail Segment Customer Experience Coordinator and elevate customer service standards. This 18-month contract position is focused on shipment coordination for retail clients in a dynamic environment.

You will interact with CN dispatch and manage various logistical tasks to ensure a seamless experience for customers shipping with CN. With a strong background in logistics and excellent communication abilities, you'll thrive in a team-oriented and safety-conscious culture while addressing customer needs efficiently.

Key Responsibilities:
• Handle orders and track shipment deliveries
• Evaluate logistics tasks for rail customers
• Communicate plans for smooth internal execution
• Follow up on customer shipment inquiries
• Act as support for shipment issues and invoice disputes

Requirements:
• 1-3 years in logistics processes
• Relevant post-secondary education
• Robust understanding of intermodal logistics
• Proficient in Microsoft Office applications
• Excellent adaptive communication skills

Utilize your logistics knowledge and proactive problem-solving skills for a rewarding role at CN.
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📌 Retail Segment Customer Experience Coordinator (Ontario)
🏢 Canadian National Railway
📍 Ontario