Elevate member engagement as a Member Experience Consultant at Canada Life. This full-time role champions continuous improvement in member interactions and overall experience alignment with business goals.
As a crucial member of the Canada Life team, you will leverage your customer experience expertise to shape the member journey. Your focus will include gathering feedback, assessing service gaps, and collaborating with analytics teams to drive impactful changes. This position provides an excellent opportunity to enhance member experiences in the financial services sector.
Key Responsibilities:
• Drive end-to-end member experience initiatives
• Maintain and develop member journey maps
• Implement continuous improvements to the member journey
• Support change management for journey enhancements
• Position Member Experience as a trusted partner in Workplace Perks
Requirements:
• Minimum 3 years in strategy or customer experience roles
• Reliability Status Security Clearance required
• Strong communication and facilitation skills
• Experience in persuasive storytelling
• Analytical mindset for data interpretation
Utilize your expertise to enhance and innovate member interactions at Canada Life.
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📌 Member Experience Consultant at Canada Life (Ontario)
🏢 Canada Life
📍 Ontario
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