Elevate patient experiences at Shoppers Drug Mart as a Bilingual Patient Care Specialist. Engage with patients, offer support, and ensure quality service in Mississauga, Ontario.

As a Patient Care Specialist, you will act as the primary point of contact for patients in a support program. Your role demands empathy, action orientation, and an ability to manage diverse patient needs effectively. Collaborate closely with healthcare professionals to facilitate treatment journeys and enhance patient outcomes through expert program coordination.

Key Responsibilities:
• Serve as primary contact for enrolled patients
• Conduct welcome calls for information gathering
• Inform patients about program offerings
• Advocate for patient funding options
• Collaborate with case managers to address concerns

Requirements:
• Bilingual (French & English) is preferred
• 2-3 years in healthcare or pharmaceutical fields
• Experience in customer service or call center environments
• Strong communication skills for patient interactions
• Adaptable availability between 8:00 AM and 8:00 PM

Support Canadian patients with compassion and professionalism in your role at Shoppers Drug Mart.
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📌 Bilingual Patient Care Specialist Role (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario