Ignite your career as a Customer Care Representative with Metergy Solutions, where you'll expertly resolve complex billing issues while providing exceptional customer service. Join a team recognized for its commitment to workplace excellence.
This role in Markham, moving to North York by the end of 2026, is tailored for experienced professionals who demonstrate solid critical thinking and attention to detail. As a key player, you will manage escalated customer inquiries and billing corrections, ensuring compliance and customer satisfaction while contributing to the ongoing improvement of service delivery.
Key Responsibilities:
• Analyze and resolve advanced billing issues independently
• Manage complex customer inquiries and ensure data accuracy
• Accurately document decisions and interactions
• Participate in discussions to improve operational processes
• Support email communication with timely responses
Requirements:
• 2+ years in an inbound call center, preferably in Utilities
• High school diploma required
• Exceptional critical thinking and resolution skills
• Demonstrated ability to collaborate in a team setting
• Familiarity with Oracle CCB and Microsoft Office
Leverage your expertise at Metergy Solutions to drive change in customer care!
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