Ultimate Renovations is looking for a personable, organized, and motivated Sales & Client Experience Coordinator to join our team.

This is a client-facing sales support role with responsibility for the overall front-office experience. You will often be one of the first people a prospective or existing client interacts with at Ultimate Renovations, whether they are beginning their renovation journey, arriving for a design appointment, or visiting our office for a project meeting.

The role combines sales support, lead management, client hospitality, administrative coordination, and general team support. If you have experience in a new-home sales centre, showhome, real estate office, design centre, hospitality environment, or another relationship-focused role, this could be a great fit.

Unlike many showhome sales positions, this role offers a regular Monday to Friday, 9:00 a.m. to 5:00 p.m. schedule.

With more than 45 years of experience delivering award-winning residential renovations in Calgary, Ultimate Renovations has built its reputation on professionalism, creativity, and an exceptional client experience.

What You’ll Do
Sales & Lead Support

Respond to and monitor incoming sales inquiries by phone, email, website, and other lead sources

Engage with prospective clients to learn more about their renovation goals, timelines, priorities, and projects

Help guide prospective clients through the initial stages of Ultimate Renovations' sales process

Coordinate consultations and appointments for the sales team

Work closely with the sales team to follow up with and support active leads and opportunities

Maintain accurate lead, client, and activity information in our CRM

Ensure lead activities and follow-ups are properly tracked, updated, and completed

Maintain an organized prospect database

Prepare presentation folders, client information, sales documents, and other materials ahead of client meetings

Track outstanding sales activities and follow-ups to help ensure no opportunities fall through the cracks

Support the sales team in maintaining consistent CRM habits and workflows

Assist leadership with sales pipeline and forecasting information

Client Experience & Office Support

Welcome clients and guests arriving for sales, design, and project meetings

Create a warm, professional, and polished first impression

Ensure clients feel comfortable and looked after while visiting our office

Offer and prepare coffee, water,



and other refreshments for guests

Assist with meeting room preparation before client appointments

Maintain a clean, organized, and professional client-facing office environment

Receive and distribute incoming mail, courier packages, and deliveries

Coordinate weekly team lunches

Order office, hospitality, and general supplies as needed

Assist with ordering business cards and other office materials

Answer and direct incoming calls when required

Assist with general office hospitality and administrative needs as they arise

Project & Administrative Support

Provide administrative support as projects move through sales, design, and production

Help communicate internal project status updates to the appropriate team members

Prepare and maintain project binders and supporting documentation

Upload and organize project information within Buildertrend and other internal systems

Help keep internal project tracking tools and maps up to date

Assist with key and AirTag organization and tracking

Share project photos and information internally as needed

Support leadership and other departments with general administrative tasks

Marketing & Team Support

Provide general administrative support to the marketing team

Assist with basic website and online profile updates

Help coordinate project photos and other marketing materials

Assist with company events, client events, and internal team activities

Support other marketing initiatives as needed

What We’re Looking For

Previous experience in sales, new-home sales, real estate, customer service, hospitality, office administration, or a similar client-facing environment

A confident, friendly, and professional communication style

Someone who genuinely enjoys meeting people and building relationships

Solid organization and attention to detail

The ability to manage multiple clients, leads, appointments, and priorities at the same time

Comfortable following up with prospective clients by phone and email

Experience using a CRM or customer database is an asset





Comfortable working with Microsoft Office, including Excel, and learning CRM and project management software

Comfortable learning new systems, templates, and processes

Ability to work independently while also being a strong part of a team

An interest in residential renovations, construction, design, or real estate is an asset

Previous renovation or construction experience is not required. We are more interested in finding someone who is professional, personable, organized, detail-oriented, and eager to learn our business.

The Person We're Looking For
You might be a great fit if you:

Enjoy talking to people and naturally make them feel comfortable

Are curious and good at asking questions

Take ownership and follow things through

Notice when something has been missed and take action

Can balance relationship-building with strong organization

Enjoy supporting a sales team and helping opportunities move forward

Are comfortable switching between client-facing responsibilities and administrative work

Take pride in creating a polished and professional environment

Enjoy being the person who helps keep things organized behind the scenes

Want to learn more about residential renovations and the sales process

Can support a team without needing constant direction

Align with our core values of Quality, Passion, and Dedication

Why Ultimate Renovations

Monday to Friday, 9:00 a.m. to 5:00 p.m.

Competitive salary, dependent on experience

Comprehensive benefits package

A secure, established Calgary company with more than 45 years in business

The opportunity to work alongside an experienced residential renovation sales and design team

Exposure to some of Calgary's most exciting residential renovation projects

A supportive, team-oriented workplace

Prospect to learn and grow within the residential renovation industry

A role that directly impacts both the client experience and the success of our team

At Ultimate Renovations, our mission is to create award-winning transformations, and delivering an exceptional client experience begins well before construction starts.

If you're someone who enjoys people, organization, sales, and being part of a team that takes pride in its work, we'd love to hear from you.

Thank you for your interest in Ultimate Renovations. We appreciate you taking the time to apply.

#J-18808-Ljbffr

📌 Sales Associate (Alberta)
🏢 Ultimate Renovations
📍 Alberta