Join Amazon as a Technical Program Manager, focusing on projects that leverage AI to enhance customer service. Transform customer experiences through creative problem-solving and strategic management.

In this role, you will lead significant projects within the Associate Engineering Technology department. You will work closely with engineering teams to deliver complex, cross-functional initiatives while managing project scopes, timelines, and resources. Candidates should have extensive experience in technical program management and a successful track record in agile software development.

Key Responsibilities:
• Manage escalations and strategic trade-offs for project success
• Drive alignment across engineering and technical teams
• Solve complex technical issues using your expertise




• Oversee the delivery of large-scale technical programs
• Balance business needs and technical constraints effectively

Requirements:
• Minimum 5 years in technical program management
• 7+ years of experience with engineering collaborations
• 3+ years of software development experience
• Proven ability to manage cross-functional projects
• Disciplined in project management processes and release coordination

Leverage your project leadership experience to innovate customer support solutions at Amazon.
#J-18808-Ljbffr

📌 Technical Program Manager - Amazon Customer Service (Ontario)
🏢 Amazon
📍 Ontario