Take your technical support skills to JDI IT as a Service Desk Specialist. This full-time position focuses on incident management and provides user support across multiple platforms and devices.

As a crucial member of our IT team, you'll tackle user inquiries through phone and chat, ensuring clear communication and effective solutions. Your role emphasizes a commitment to excellence in customer service and continuous improvement aligned with ITIL standards. You will be involved in troubleshooting and escalating significant issues to ensure prompt resolution.

Key Responsibilities:
• Assist users with IT inquiries and service requests
• Ensure timely handling of incident reports and tickets




• Troubleshoot and resolve various technical support issues
• Document all support activities comprehensively
• Identify recurring issues for Problem Management

Requirements:
• University degree or diploma in IT-related fields
• Hands-on experience with desktop applications
• Basic understanding of networking concepts
• Strong analytical and problem-solving skills
• Proven ability to handle a high-pressure workload

Deliver exceptional support and grow your career with JDI IT’s agile team.
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📌 JDI IT Service Desk Specialist (New Brunswick)
🏢 J.D. Irving
📍 New Brunswick