Lead customer lifecycle strategies as a Senior Manager of RESL Acquisition & Portfolio Strategy. This prominent position focuses on driving sustainable growth and exceptional customer experiences in the Real Estate Secured Lending portfolio.
In this key role, you will shape acquisition, engagement, retention, renewal, and portfolio management strategies. You’ll employ strategic thinking and collaborate closely with teams across Product, Risk, Pricing, and Analytics to ensure portfolio performance and optimize client retention. Your insights into customer behavior and market dynamics will guide the evolution of account management strategies as you work to enhance credit quality and support growth objectives.
Key Responsibilities:
• Develop strategies spanning the full customer lifecycle
• Optimize acquisition and retention strategies for growth
• Collaborate with cross-functional teams to implement best practices
• Apply analytical models to enrich decision-making
• Monitor portfolio health and drive strategic insights
Requirements:
• Proven experience in portfolio management and customer strategies
• Robust analytical skills with model application experience
• Expertise in Real Estate Secured Lending principles
• Effective collaboration skills across departments
• Ability to interpret market insights for strategic development
Elevate customer experiences and portfolio performance through strategic management and collaboration in this influential leadership role.
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