Join Scarborough Health Network as a Service Desk Lead, managing technical support for staff across various sites while focusing on high-quality service delivery. This role combines leadership with advanced IT troubleshooting.

As a full time Digital Service Desk Lead, you will be responsible for leading the team that provides crucial support in a healthcare setting. Your role includes overseeing daily operations, managing service level agreements, and implementing continuous improvements to enhance user experience. You will collaborate with diverse teams to resolve complex issues that directly affect patient care.

Key Responsibilities:
• Manage a dedicated point of contact for service users
• Deliver high-level Tier 1 and Tier 2 support
• Uphold ITIL best practices for incident resolution




• Monitor performance metrics of service desk operations
• Coordinate major incidents with effective stakeholder communication

Requirements:
• University degree in IT or significant experience
• At least 5 years of progressive IT experience
• Advanced knowledge in Active Directory and endpoint management
• Familiarity with hospital applications and IT service management
• Relevant certifications in ITIL and networking

Lead the Digital Service Desk at Scarborough Health Network, enhancing the quality of service provided to patients and medical staff alike.
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📌 Service Desk Lead in Healthcare IT (Ontario)
🏢 Scarborough Health Network
📍 Ontario