Job Description

Position: Cage Shift Manager

Reports To: Director of Cage and Cage Manager

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

OVERVIEW

A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations.

WHY WORK AT PARQ

Extended Health and Dental Benefits

RSP/RRSP Matching

Employee and Family Assistance Program

Tuition Reimbursement

20% off at Parq Food & Beverage Outlets

Discounted rates at local businesses within the community

Volunteer opportunities

Employee Recognition Program

Opportunities for growth and development

Companywide events

Refer a Friend Program

DUTIES AND RESPONSIBILITIES

The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager.

Minimum of one year experience as a Full-Time Cage Supervisor is an asset

Previous management experience an asset

Successful completion of probationary period, mandatory

Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations)





Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required

Carries out daily Vault management and reconciliation including operational deposits

Compiles daily gaming revenue reconciliation and reports

Effectively resolves customer disputes, upholding company customer service and integrity standards

Knowledge of all promotions and events

Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler)

Manages ATM float and monitors and reconciles cash in ATM terminals

Management of cash and cash assets in all cages

Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques

Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times

Manages the Count Team and daily operations of the Drop Count

Manages Time and Attendance

Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover

Performs and assists in job performance evaluations

Verification of transactions

Maintains a positive rapport with all departments

Attends ongoing job training when required

Responsible for providing qualified and exceptional customer service in accordance with established company standards

Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards

Coaches, mentors, and develops staff

Reports all operational exceptions / concerns to the Director





Ensures adherence to BCLC and IGCO’s standards at all times

Updates and communicates any policy related matters

Counterfeit recognition

Ensures AML (Anti-Money Laundering) policies are adhered to

All other duties as assigned

QUALIFICATIONS AND EXPERIENCE

Post-secondary education in business administration or other applicable field is an asset

Accounting designation is an asset

Demonstrated exceptional customer relations

Proven superior customer service experience

Demonstrated strong analytical and mathematical abilities

Excellent communication skills, both written and verbal

Excellent organizational skills and the ability to multi-task

Extensive knowledge of operational procedures as they pertain to the Cage department

Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts

Strong computer skills and knowledge of MS Office

Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GAMW License

Ability to complete all BCLC Certifications including AML, ART1, ART2, Privacy Awareness, and Lottery Certification

Serving it Right Certification

PHYSICAL REQUIREMENTS

Ability to lift, handle, and transport objects up to 20 lbs

Required to sit, stand and walk during working hours.

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates.

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

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📌 Cage Shift Manager (British Columbia)
🏢 Socket.dev
📍 British Columbia