STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.
THE ROLE Our client is a fast-growing, technology-driven organization within the sustainable energy sector that is focused on making residential clean-energy solutions more accessible across North America.
They are currently looking for an experienced Collections Specialist to join their team on a six-month, part-time contract. This individual will manage a portfolio of approximately 200 customer accounts with outstanding balances , with a focus on resolving aged receivables while proactively preventing newer invoices from becoming overdue.
This is a highly customer-facing collections role requiring someone who can balance professionalism and empathy with confidence and persistence . You will work within a technology-enabled AR environment that prioritizes accounts, recommends next steps, and supports customer outreach.
Schedule: Tuesday–Saturday, 1:30 p.m.–6:30 p.m. PST
Hours: 25 hours per week
Contract: 6 months
Compensation: $27–$32/hour CAD, depending on experience
RESPONSIBILITIES Manage a daily portfolio of approximately 200 outstanding customer accounts , conducting collections outreach by phone, email, and text.
Complete approximately 40 outbound calls per week , working with customers to secure payment through an online payment platform.
Follow established collection and escalation procedures while maintaining a professional, respectful, and firm approach with customers.
Negotiate payment arrangements within established approval parameters,



confirm agreements in writing, and monitor instalments through completion.
Maintain detailed and accurate records of all customer interactions, including contact dates, communication methods, outcomes, and payment commitments.
Partner with internal customer operations teams to resolve service-related issues preventing payment and resume collection activities once issues have been addressed.
Prepare thorough documentation for accounts requiring further escalation or legal review .
Provide regular reporting on collections activity, payment commitments, outstanding accounts, and matters requiring additional decisions or escalation.
REQUIREMENTS 3–5 years of experience in collections, accounts receivable, or a related customer-facing financial role.
Consumer or residential collections experience is preferred, although strong commercial collections experience will also be considered.
Confident and persistent telephone manner, with the ability to navigate challenging or frustrated customer conversations professionally.
Solid ability to balance customer service, empathy, and firmness when resolving outstanding accounts.
Excellent written and verbal communication skills.
Strong attention to detail and disciplined documentation practices, particularly where records may be required for escalation or legal proceedings.
Previous experience working with CRM and/or accounts receivable systems ; experience with platforms such as Salesforce, HubSpot, NetSuite, Stripe, or similar technology is considered an asset.
Comfortable working with technology, automation, and evolving systems and processes .
Reliable and able to consistently work the required Tuesday–Saturday schedule.
Comfortable working independently in a fast-paced, growth-oriented environment .

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📌 Temporary Collections Specialist (British Columbia)
🏢 STRIVE Recruitment
📍 British Columbia