Regional Field Manager Full time on site position.
Responsibilities Provide day-to-day operational leadership at checkpoint(s) in Victoria or Kelowna, managing RSDMs, RCRCs and SOs.
Responsible for daily operations to ensure KPI and SLA compliance (e.g., wait time; daily service levels, staffing requirements, screening compliance, etc.).
Proactively lead performance and conduct reviews, coaching RSDMs and frontline staff as required.
Coordinate with Regional Operations Manager for resource planning, optimization and ensuring operational alignment.
Participate in emergency response planning and execution during critical incidents.
Ensure break management is administered as per CBA and Insights tracking are maintained to minimize non-productive time.
Serve as the primary escalation point for operational and personnel issues on shift.
Liaise with union representatives and support RSDMs/RCRCs with staff interaction.
Assist in follow-up meetings and preparation of required documentation.
Promote Paladin’s CARE culture through frontline engagement and visible leadership.
Create windows of opportunities and guide frontline to deploy staff for downtime training like XRT/RLP, SOBs, etc.
Assist Regional Operations Manager in administrative tasks like attendance management, shift bids, scheduling, payroll, consumables, Time and Attendance System, overtime, etc.




Any other duties as assigned by the Regional Operations Manager/Director, Operations.
Requirements Minimum 3–5 years of progressive leadership experience, preferably in aviation, security, or logistics.
Post‑secondary education in a related field (e.g., Business, Criminology) is a strong asset.
Experience working in a unionized, regulated environment is preferred.
Strong interpersonal and conflict resolution skills with the ability to lead tough conversations.
Excellent organizational and reporting skills, with a focus on continuous improvement and change management.
Ability to work flexible hours in a dynamic 24/7 setting.
Able to obtain Transport Canada security clearance.
The Paladin Difference We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE!
If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

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📌 Regional Field Manager at Paladin Airport Security Services (British Columbia)
🏢 Paladin Airport Security Services
📍 British Columbia