Jobtailor is seeking a Workforce Management Lead to forecast staffing for a large Canadian care center operation and to allocate 300+ staff across multiple sites and a vendor partner. The ideal candidate will develop schedules aligned with workload and business priorities, while coordinating with training and operations for smooth transitions from training to production.
Responsibilities include intraday adjustments, performance monitoring, and creating workforce reports and dashboards.
#J-18808-Ljbffr
📌 Workforce Planning Lead - Contact Center Scheduling & Optimization (Manitoba)
🏢 Jobtailor
📍 Manitoba
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.