Bilingual Customer Service Representative – Temp-to-Perm
Location: Mississauga, Ontario
Job Type: Full-Time, Temp-to-Perm
Schedule: Monday to Friday, approximately 8:00 AM – 5:00 PM
Work Arrangement: Fully On-Site
Pay Rate: $29.00–$38.50/hour, based on experience

About the Company
Our client is a global leader in industrial automation and robotics, providing advanced automation solutions, robotic technology, and technical products to manufacturers and businesses across Canada and around the world.

Known for its innovation, engineering expertise, and commitment to customer service, the organization supports customers across a variety of industries and plays an important role in helping businesses improve productivity, efficiency, and manufacturing performance.

This is an excellent opportunity to join a well-established and respected organization and build a long-term career within the growing automation and robotics industry.

About the Opportunity
Fuze HR is currently recruiting for a Bilingual Customer Service Representative to join our client's team on a temp-to-permanent basis.

The successful candidate will provide customer service and order-processing support to customers across Canada, with a particular focus on supporting French-speaking customers in Quebec.

You will join an established five-person customer service team and manage customer inquiries, quotations, purchase orders, and spare/replacement parts orders from the initial customer request through to fulfillment and shipping.

This position is well suited to someone with strong customer service, order processing, and ERP experience who enjoys working in a technical and fast-paced workplace.

Key Responsibilities

Respond to customer inquiries by phone and email in a professional and timely manner

Provide customer support in both English and French

Review customer requirements and determine appropriate parts, quantities,



specifications, and availability

Prepare accurate quotations based on customer requirements

Verify pricing, inventory availability, and lead times

Receive, review, and process customer Purchase Orders

Enter and manage customer orders using an ERP system

Process and manage orders from quotation through PO processing, fulfillment, and shipping

Monitor orders and provide customers with accurate status updates

Follow up on deliveries and resolve order-related issues

Process returns, credits, warranty claims, and other customer service transactions

Gather and review technical information to accurately identify customer part requirements

Reference technical manuals, documentation, and product information when assisting customers

Work closely with internal departments, including Sales, Finance, Purchasing, Inventory, Logistics, Technical Support, Service, and Training

Maintain accurate customer and order information within the ERP system

Manage multiple customer requests while maintaining a high level of accuracy and attention to detail

Handle challenging customer situations professionally and work toward effective resolutions

Develop strong product knowledge to provide increasingly effective customer support

What We're Looking For

Fluent in French and English, both written and verbal

3+ years of customer service, order processing, inside sales, or related experience

Experience processing customer orders through an ERP system





Experience preparing quotations and processing Purchase Orders

Strong telephone and customer service skills

Excellent written and verbal communication skills

Strong attention to detail and accuracy

Excellent organizational and time-management skills

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and follow-up skills

Professional, courteous, and customer-focused approach

Ability to work effectively with multiple internal departments

Comfortable learning technical products, parts, specifications, and documentation

Experience with Oracle ERP

Experience with SAP or another ERP system

Experience in industrial, manufacturing, automation, robotics, equipment, or spare parts environments

Technical customer service experience

Inside sales or technical order-processing experience

Experience working with technical manuals or product documentation

Post-secondary education in Business, Customer Service, Supply Chain, or a related field

Why Join This Opportunity?

Temp-to-permanent opportunity with a globally recognized organization

$29.00–$38.50/hour, based on experience

Monday to Friday daytime schedule

Fully on-site position

Join an established and collaborative customer service team

Gain valuable experience in the industrial automation and robotics industry

Opportunity for long-term career growth and permanent employment

Potential access to a comprehensive permanent employee compensation and benefits package, subject to the employer's terms and eligibility requirements

Important Requirements

Clear background check required

Candidates must be legally authorized to work in Canada

Sponsorship is not available for this position

Contract Info / Information sur le contrat

Job ID / No. du Poste: 60463638

Open Positions / Postes Ouverts: 1

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📌 Bilingual Customer Service Representative (Ontario)
🏢 Fuze HR Solutions
📍 Ontario