Join Sage as a hybrid Customer Success Consultant, where you will empower small business and accountant clients through relationship building and feedback. This role focuses on maximizing customer satisfaction and product adoption.

In this proactive position, you will work with clients to ensure their needs are met and to implement effective onboarding strategies. You will leverage your product knowledge to drive adoption, craft personalized plans, and communicate valuable insights back to Sage’s internal teams. Your advocacy for customers will lead to a better experience and engagement with our services.

Key Responsibilities:
• Develop trust with key customer stakeholders
• Guide personalized onboarding experiences for clients




• Provide tailored recommendations based on customer feedback
• Create and execute Customer Success Plans with transparent goals
• Collaborate across teams for improved business outcomes

Requirements:
• English/French bilingual skills are highly desirable
• Minimum 2+ years in customer success or related fields
• Experience with small/mid-market clients preferred
• Strong communication abilities and customer focus
• Ability to meet and exceed performance metrics

Make an impact by enhancing customer relationships and satisfaction at Sage.
#J-18808-Ljbffr

📌 Hybrid Customer Success Consultant Role (British Columbia)
🏢 Sage
📍 British Columbia