Elevate guest experiences as a Royal Service Phone Agent at Fairmont Pacific Rim, Vancouver. Deliver personalized, high-end service while balancing guest requests seamlessly across departments.

This role centers around being the primary contact for guest telephone inquiries. You will demonstrate expertise in both service and communication, ensuring that each interaction reflects the hotel's luxury ethos. Robust organizational skills are necessary to manage multiple requests efficiently.

Key Responsibilities:
• Respond promptly to all internal and external calls
• Process wake-up calls and service orders efficiently
• Coordinate guest needs with various hotel departments
• Ensure timely follow-up on all requests
• Address guest concerns with professionalism and care

Requirements:
• Experience in a luxury hotel preferred
• Excellent verbal and customer service skills
• Ability to stay calm and organized under pressure
• Familiarity with hotel management systems advantageous
• Willingness to work flexible hours, including weekends

Join us to create exceptional guest experiences in a luxury setting.
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📌 Royal Service Phone Agent at Fairmont (British Columbia)
🏢 FAIRMONT
📍 British Columbia