Lead the member experience at Northern Credit Union as Vice President and craft strategies to boost acquisition and retention. This senior role focuses on enhancing service delivery across all channels.Northern Credit Union is looking for a Vice President, Member Experience to spearhead initiatives that cultivate strong member relationships across financial services. Your leadership will focus on optimizing member journeys and integrating retail, virtual, and service channels to achieve operational excellence.



Bring your expertise in analytics and member engagement to drive transformational growth and innovation.Key Responsibilities:Develop strategies for member acquisition and retentionOptimize service delivery across branches and virtual channelsUtilize analytics to enhance member insightsBuild and lead high-performing teams focused on engagementEnsure compliance with risk management and governanceRequirements:Bachelor's degree in Business Administration or related field10+ years of leadership in financial services5+ years in senior roles overseeing member experienceProven skills in leading multi-channel service teamsExceptional communication and stakeholder managementDrive successful member experiences and deliver creative financial solutions at Northern Credit Union.#J-18808-Ljbffr

📌 Vice President Of Member Experience (Sault Ste. Marie)
🏢 Northern Credit Union
📍 Sault Ste. Marie