Join RBC as a CST Relationship Management Analyst and deliver exceptional client service. This role emphasizes onboarding processes and collaboration with diverse teams.
You will play a vital role in the Client Success Team, responsible for ensuring comprehensive client onboarding and support. Your focus will be on managing user experiences and proactively addressing challenges arising from regulatory changes. Your knowledge of Capital Markets will significantly contribute to client retention and growth strategies.
Key Responsibilities:
• Assist clients throughout the pre and post onboarding processes
• Collect and enhance client information for internal use
• Ensure accurate communication and escalation management
• Collaborate with business partners for support and feedback
• Help maintain client engagement and reporting requirements
Requirements:
• Bachelor's degree with Capital Markets experience
• Proven ability to work in complex, energetic environments
• Strong interpersonal and communication skills
• Highly organized and self-motivated approach
• Familiarity with industry standards and compliance practices
Leverage your relationship management skills to strengthen RBC's client success initiatives.
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