With over 115 years of experience, Westlund a division of EmcoCorporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Westlund, in saskatoon we are looking for an addition to our team with a person who isprogrammed to overachieve, never accepting the status quo,who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability toact with ingenuity and be a gamechanger as you strive for new win's every day.
At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction.



Support and training will also be provided for you to grow in this role and give you the tools to be successful.

Additional duties will include:

Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction

Research product for customers and provide recommendations on our assortment of product

Enter sales orders generated from Profit Centre customers viaphone, emails, and texts

Grow and retain established customer base and develop recent business for the Profit Centre

Follow up on backorders with vendors and provide customers accurate delivery dates

Send and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Support the Inside sales and businessactivities as part of the team

support the warehouse in picking orders, drive forklift

Perform other tasks as requested by the Profit Centre Manager and Operations Manager

Qualifications

Grade 12 diploma or equivalent; College and/or University degree an asset

A minimum of 1 year of experience with customer service or counter sales

Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to identify customer needs, provide profitable solutions and close the sale





Ability to learn and operate the applicable software system used to process orders

Able to work in a fast-paced environment while handling multiple tasks

Able to learn how to operate material handling equipment

Preferred Skills:

Previous experience with or knowledge of products sold by Westlund

Experience using Word, Excel, and Outlook and Infor M3

Additional Information
Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training

Growth potential with competitive salary, advantages, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

#J-18808-Ljbffr

📌 Customer Service Representative (Saskatchewan)
🏢 Emco
📍 Saskatchewan