Champion exceptional customer experiences with Quince as a Customer Experience Advocate in Toronto. Build lasting relationships through attentive support via various communication channels.
Join Quince and take control of the customer experience, ensuring that every interaction reflects our commitment to quality and sustainability. As a Customer Experience Advocate, your role is crucial in resolving customer concerns while maintaining brand integrity and trust. Your contributions will support Quince's mission to provide life-enhancing products at fair prices.
Key Responsibilities:
• Take ownership of customer interactions from start to finish
• Deliver brand-consistent support across chat, email, and phone
• Respond to challenges with empathy and explicit communication
• Identify recurring issues for continual improvement
• Become highly knowledgeable about product offerings
Requirements:
• High School diploma or GED
• 2 years of relevant customer service experience
• Ability to thrive in a fast-paced office environment
• Capable of working directly in Toronto's office
• Strong interpersonal skills to foster relationships
Be a trusted face of Quince, bringing care and expertise to our valued customers.
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