Company Description
We are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available.

We're subject matter experts in three key areas:

Strategy & Insights

Strategic visioning and planning

Positioning, branding and messaging strategy

Acquisition, retention and loyalty strategy

Copy testing, benchmarking and brand tracking

Customer journeys and experience mapping

Creativity & Content

Insight-based creative briefs

Full, multi-channel campaign development

Integrated content development

CRM and targeted communications

Social media and community activation and management

Data Intelligence

Customer, competitive and market insights

Primary, secondary, quantitative, qualitative and ethnographic research

Database segmentation and cluster analysis

Digital technology and marketing strategy

Online customer experience / mapping and information architecture

Job Description
We are looking for a detail oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto with a focus on custom projects. You have good working knowledge of HTML, can parse through HTML and CSS quickly to identify and articulate potential issues and have managed email campaigns before. Ideally you have some knowledge of Liquid script or similar language (Json, Python, Regex). But above all else, the right candidate will have a passion for tinkering, learning and problem solving, is not afraid of (or perhaps even enjoys) math, and has a more technical role in their career path goals. The successful candidate will possess superior problem-solving skills and a passion for email marketing/CRM.

Responsibilities

As part of the CRM Operations team,



the CRM Campaign Manager will execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them.

You will are an expert at building campaigns and conceptualizing how to achieve a desired result using tools like dynamic content, API calls, product data, Moveable Ink, liquid and much more.

Under the close guidance and oversight of your manager, you will be responsible for prioritizing work, ensuring each campaign is executed without error and maintaining a strong relationship with clients and internal teams.

As a skilled resource, you must demonstrate a solid understanding of project management tools and best-practice methodology, have a deep understanding of user experience, email development and the ability to deliver solutions that are both robust and flexible.

Qualifications

University degree or college equivalent in a multimedia/interactive/technical field or similar

3-5 years digital, CRM operations, campaign management or related experience in an interactive, integrated agency or similar environment

Experience working in Braze, Salesforce, Adobe or a similar CRM deployment platform

Strong working knowledge of HTML and web design/functionality

Solid knowledge of email development methodologies and best practices

Understanding of mobile/responsive design and development

Unwavering attention to detail

Excellent communication skills (oral and written)

Ability to communicate difficult/sensitive information tactfully

Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project

Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheets, etc.

Ability to learn and use new platforms and software quickly

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📌 CRM Campaign Manager (Ontario)
🏢 UNAVAILABLE
📍 Ontario