Job Title: ResidentialSupport Worker (Casual)
Number of Position: Multiple
Competition Number: C10
Location: Rising Sun

Position Status: Casual - On Call

Reports to: Program Manager,Rising Sun

Compensation: (Grid 21) $29.76 - $31.64

Job Summary
TheResidential Support Worker at Phoenix Society is a member of the integratedservices team. In line with the overall purpose of facilitating the capacitybuilding of participants to maximize their community reintegration andsupporting residents who are transitioning out of Federal CorrectionalInstitutions, the Residential Support Worker is accountable for: clientsupervision and monitoring, assessing public risk and client needs, clientsupport, community building with Corrections Service Canada, local police andother external partnerships.

Responsibilities
ClientServices

Support the clients inadhering to the community guidelines set out in both their CSC conditions and ProgramAgreement conditions

Support clients withtheir community reintegration plans by maintaining accurate logging anddocumentation as required by the Societyand Corrections Service Canada.

Build a therapeuticrelationship to support the client in their life skills and goals

Support properreporting/documentation and collaboration for: breach of conditions whichinclude but are not limited to: suspected alcohol or drug use; clients who latefor curfew and/or do not return home; escalating, unsafe behaviour; emergencymedical situations; client requests to go to the hospital; and power failures,fire, or other emergency conditions which require staff supervision orconsultation

Respond to emergencieswithin a moments notice, via rapid response to all areas of the CRF building,as per established protocols

Once trained through CSCand Management/Case Managers at Rising Sun, Male- identifying staff mustsupport Urinary Analysis requirement such as scheduling appointment withclient, ensuring client follows established protocols, labelling and signing,and arranges pick up with specified receivers

Delivering food toresidents of Rising Sun and to push food cart around the various CRF floors

House walks for 3-6 timesper shift on all the floors of the CRF, ensuring safety and presence ofresidents

As directed, providesmedication assistance to residents, including meeting residents at designatedoff‑property locations (up to 100 meters), in accordance with organizationalpolicies, safety procedures, and applicable legislation

Administration

Supportadministrative tasks including photocopying; case documentation; databaseentry; filing; and answering phones

Maintaincleanliness and organization of the office. Wipe down desktops and countertopsand take out garbage as required

Packrooms, lift and organize boxes during room packs of residents, weighing between20-30 pounds

Performother duties as required

Qualifications

Grade12

Certificatein Community Social Service





Recent,related experience of one year working with marginalized populations, substanceuse services, mental health, corrections, etc

The ability to understand the dynamics of offenderbehaviour and assess their needs and risks

The skills to counsel offenders, form effectiverelationships and gain trust

The skills to understand the use of authority insupervision and to intervene effectively in crisis situations

The ability to assist offenders in identifying andsolving practical problems involved in their successful reintegration into the community

The ability to assist offenders in identifying andobtaining community services required for their successful reintegration

Skills in communicating effectively, both orally andin writing

The ability to demonstrate cultural competence andrespect for diversity

Satisfactorycompletion of police fingerprinting and enhanced security reliabilityclearance

Satisfactorycompletion of Employee Immunization Record is required

Satisfactorycompletion of Nonviolent crisis intervention (NVCI) certification

FirstAid Level 1 with CPR is required

Skills & Knowledge

Knowledge of Windows, MicrosoftWord, Excel, and database management systems

Knowledge of and ability tooperate standard office equipment, including telephone system, fax machine,photocopier, printer, etc.

Highlevel of integrity and dependability with a strong sense of urgency andresults-orientation

Strongproblem solving, analytical, and creative skills with the ability to exercisesound judgement and make decisions based on accurate and timely analyses

Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English

Abilityto engage, facilitate, support, empower and increase motivation for change;actively involving the residents/alumni in the change process and encouragingthe resident to take responsibility for the outcomes they achieve

Abilityto form effective collaborative relationships with clients for the purpose offacilitating their success in a performance-based program

Abilityto perceive situational or other stressors, subtle changes in motivation thatelevate risk, and act proactively to check in and bring the client back ontrack toward their goals using appropriate strategies, and prioritizing issues

Abilityto work in a trauma-informed framework

Demonstrated commitment to thesocial sector with a passion for the organization’s mission is essential

Competencies
Approachto Work

Demonstratesinitiative, flexibility, adaptability, and resourcefulness





Activelyseeks and incorporates feedback to inform continuous self-improvement

Setsgoals, creates, and implements action plans, monitors progress, and evaluatesresults

Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

High degree of relevant and current job knowledgeand skill

Consistently produces accurate, thorough,high-quality work in a timely manner

Builds and promotes a culture of health and safetyin the workplace

Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent, and timelydecisions after contemplating various available courses of action

Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

Expresses themselves clearly and professionallyboth verbally and in writing

Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations

Has a manner, style and presence that makes apositive impression

Listens to and considers others’ views

PersonalLeadership

Models the organization’s core values of socialjustice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy and commitment

Takes responsibility for personal actions, performance,and health

Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

Effectively works with their colleagues to ensureorganizational success

Champions positive working relationships with staffand external stakeholders

Supports an setting of openness, and championsteamwork and communication across programs

Leverages the expertise and experience of othersfor organizational success

Closing Details
Closing Date
Internal applications will be accepted until January 15, 2025 at 5:00pm

"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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📌 Residential Support Worker - (Casual) (British Columbia)
🏢 Kaizen Lab
📍 British Columbia