Launch your career with MCI as a Customer Service Agent in Sydney, NS. This role focuses on delivering outstanding service and support in both inbound and outbound formats.

As a Customer Service Agent, you'll assist with customer inquiries, make outgoing calls, and up-sell products. MCI values problem-solvers dedicated to ensuring customer satisfaction. You'll benefit from extensive training, expanding your skills and offering transparent progressions to roles like Supervisor or Trainer. This is your chance to make a real impact!

Key Responsibilities:
• Provide courteous handling of customer contacts
• Achieve first call resolution through effective problem-solving
• Accurately document customer interactions in systems
• Escalate issues to appropriate staff when necessary
• Attend meetings to stay updated on training and processes

Requirements:
• Minimum age of 18 years
• Completion of high school diploma or equivalent
• Proficient communication skills, both written and oral
• Reliable attendance is essential
• Basic proficiency in Microsoft Office Suite

Join a supportive team at MCI to reshape your future and enhance customer experiences.
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📌 MCI Customer Service Agent Role (Nova Scotia)
🏢 MCI
📍 Nova Scotia