Responsibilities: Strategic Client Partnership Serve as the senior client partner and trusted advisor.

Shape client direction through proactive recommendations and strategic counsel.

Represent Coates in senior client discussions.

Campaign & Delivery Leadership Ensure campaign recommendations align with business objectives.

Drive strategic alignment across client and internal teams.

Minimize ambiguity and rework through clear direction.

Team Leadership & Capability Lead and develop the Account Management team.

Align cross-functional teams around priorities.

Foster a culture of ownership and strategic thinking.

Commercial & Operational Stewardship Ensure sustainable account performance through effective scope and resource management.

Anticipate and resolve risks early.

Demonstrate strategic value through meaningful reporting.

Account Growth & Evolution Identify opportunities to strengthen and expand the partnership.

Evolve the account model to meet future client needs.

Partner with leadership to support long-term commercial success.

Qualifications: 710 years of experience in account management, client services, or digital marketing, preferably in an agency setting.

Background in digital marketing, content, or retail/QSR merchandising is a strong asset.

Proven ability to bring a strategic point of view to clients not just manage deliverables.

Experience working within retainer-based models and managing a stable, high-volume book of work.





Comfortable managing two or more direct reports and providing day-to-day direction.

Strong presentation skills can communicate strategy clearly to marketers and senior clients alike.

Familiarity with project management tools and content delivery workflows; PM experience an asset but not required.

Capabilities: Has a point of view and is not afraid to share it even when the client hasnt asked.

Thinks about the why behind the work, not just the what.

Brings energy and curiosity to a fast-paced, relationship-driven environment.

Moves between strategic thinking and day-to-day execution without losing focus.

Coaches and develops junior team members while maintaining their own workload.

Communicates clearly and confidently with clients, peers, and senior leadership.

Is a self-starter who takes ownership and doesnt wait to be directed Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment.

Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community. CAD140800 - CAD160000 a year

📌 Director, Account Management (Toronto)
🏢 Coates Group
📍 Toronto