Join Amazon as a Software Development Manager to enhance customer interaction tools in Toronto, Canada. Lead engineering efforts to deliver excellent support solutions.

This role within the Contact Handling Experience team allows you to manage an engineering team focused on developing applications that enhance Customer Service Associate experiences. Your leadership will drive the strategic execution of key projects that improve service quality and operational efficiency. Collaboration with stakeholders to prioritize initiatives will be central to success.

Key Responsibilities:
• Lead and mentor a software development team
• Manage software development life-cycle processes
• Define and execute robust project roadmaps
• Provide status updates on development and operations
• Promote a culture of engineering excellence

Requirements:
• 3+ years leading engineering teams
• 7+ years of engineering experience
• Proven expertise in software design principles
• Solid knowledge of engineering practices
• Ability to collaborate with product management

Shape the future of customer service with impactful software solutions at Amazon.
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📌 Software Development Manager - Customer Service (Ontario)
🏢 Amazon
📍 Ontario