Join Enercare as a Workforce Analyst and leverage AI-driven insights to refine workforce planning strategies. This full time role is based in Niagara/Markham and plays a vital role in our Home Services contact center.

You will focus on staffing models, call volume forecasts, and data analysis to enhance overall customer experience. Candidates should have a strong analytical spine, hands-on experience with AI tools, and an advanced grasp of Excel to effectively partner in our mission of high-quality service.

Key Responsibilities:
• Utilize AI for improving call volume forecasts and staffing plans
• Monitor and analyze data trends for operational risks
• Build forecasting models and reporting dashboards




• Collaborate with Operations to refine forecasting processes
• Evaluate and optimize forecasting assumptions regularly

Requirements:
• 4–7+ years in Workforce Analytics, forecasting, or contact centers
• Proficient in AI-assisted analytics and predictive tools
• Strong Excel skills for modeling and reporting
• Familiar with contact center metrics and data interpretation
• Proven track record in deriving actionable insights from data

Enhance your career with analytics-driven decisions at Enercare.
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📌 Workforce Analyst with AI Expertise (Ontario)
🏢 Enercare
📍 Ontario