Step into the role of Network Operations Specialist at Ericsson in Toronto, Canada, focusing on incident management and network health. This expert-level position emphasizes proactive service maintenance and customer experience.

As part of the Automated Operations team, you will leverage your engineering degree and at least 4 years in the telecommunications field. Your main tasks include monitoring service performance, analyzing complaints for improvements, and supporting emergency call tracing. You will also contribute to the Federated Automation Framework, addressing routine operational needs.

Key Responsibilities:
• Monitor network service performance continually
• Analyze trends in customer complaints and improve processes




• Resolve incidents and manage escalated security issues
• Support maintenance execution for optimal operations
• Conduct preventive maintenance and oversee change execution

Requirements:
• Bachelor's degree in Engineering or similar
• 4+ years in telecommunications operations
• Experience with network integration and KPI analysis
• Robust collaboration and critical thinking skills
• Familiarity with ITIL/ITSM frameworks advantageous

Elevate your career by enhancing network services and automation at Ericsson in Toronto.
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📌 Network Operations Specialist – Toronto (Ontario)
🏢 Ericsson
📍 Ontario