Join Sofina as a Claims Analyst, focusing on customer claims investigation and process optimization. This role is crucial for enhancing customer satisfaction and reducing compliance fines in the supply chain.
In this position, reporting to the Manager of Customer Claims, you will work closely with Customer Supply Chain, Finance, Sales, and Logistics teams. Your primary responsibilities will include analyzing claims and developing corrective actions to address root causes. This role ensures all claims are resolved efficiently while maintaining communication with key stakeholders.
Key Responsibilities:
• Monitor important KPIs for performance tracking
• Conduct thorough root cause analyses for claims
• Create reports for internal and external discussions
• Oversee the claims investigation process thoroughly
• Utilize tools for effective OTIF claim management
Requirements:
• Bachelor's degree in a Business Discipline
• 1-3 years of relevant experience
• Proficiency in MS Office applications
• Solid analytical and communication skills
• Ability to collaborate with multiple departments
Shape your career by contributing to a customer-centric approach at Sofina.
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