Enhance technical efficiency at the Canadian Institutes of Health Research as an IT Support Specialist. Focus on customer service, problem resolution, and technology management within a hybrid work setting.

This IT-01 level role requires you to provide technical assistance for various devices and applications at CIHR. It involves troubleshooting complex IT issues, managing service requests, and delivering training to enhance user experience. Collaborating with the IT Service Desk Senior Lead will drive improvements in our service delivery.

Key Responsibilities:
• Act as the first point of contact for IT support inquiries
• Resolve issues involving software and hardware components
• Use ITSM tools to track and manage service requests




• Conduct user onboarding and technology training sessions
• Support knowledge management efforts within the team

Requirements:
• Relevant post-secondary education in IT
• Experience in technical support services
• Proficiency in using IT Service Management tools
• Solid understanding of cybersecurity principles
• Recent experience in IT troubleshooting (last 2 years)

Join CIHR to excel in providing comprehensive technical support and improving user satisfaction.
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📌 IT Support Specialist at Canadian Institutes of Health Research (Quebec City)
🏢 Employment and Social Development Canada
📍 Quebec City