Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction. In this Customer Support Agent role, you will directly contribute to a successful appraisal process.

Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position. Key Responsibilities:

- Review and manage appraisal requests through NAS
- Update lenders and appraisers with request status
- Ensure adherence to departmental policies and procedures
- Collaborate with management for timely completions
- Identify and escalate delayed issues appropriately Requirements:
- Fluent in both French and English
- Proven experience in customer service
- Solid communication and interpersonal skills
- Knowledge of appraisal guidelines and metrics
- Ability to consistently meet performance requirements Join TNG and put your bilingual abilities to work as a Customer Support Agent.

📌 TNG Bilingual Customer Support Agent (Markham)
🏢 The Nationwide Group
📍 Markham